Business Service Management in Healthcare

Business Service Management (BSM) is a methodology that is used by Information Technology (IT) organizations and businesses to guide in the organization, operation, and management of IT Services. The adoption of BSM concepts in the healthcare aims to examine the key performance indicators of a particular healthcare department. The BSM helps to design and monitor[…]

How Chatbot is transforming ITSM

In this world of Technology, everything has become advanced and intelligent. Every organization wants to do more marketing with minimum expenditure. In earlier times marketing involved newspaper ads, people visiting the clients. In recent times, IT Service Management has started using the chatbots to bridge the gap between the marketing and the amount that involves[…]

Importance of SLA in Service Desk

Are you a B2B company? Do you have Service Legal Agreements in place with your customers? If not, then you are missing out on an important opportunity to be able to improve customer retention and satisfaction. What is SLA? A Service Legal Agreement is a contract between a service provider (can be either internal or[…]

Importance of having Service Desk

Help desk software plays a very significant role in every company as it helps to resolve tech issues much faster than imagined. This gives the IT departments the space to work more efficiently. In simple words, help desk software is used to organize information, streamline workflows, and eliminate manual processes. An IT support specialist has[…]

Wing your career with ITIL Trainings

Benefits of ITIL Certification Digital services are the most sought after and end  product these days: more and more companies are buying into – and selling – digital services, instead of tangible, heavy, customized options. Digital services typically rely on ongoing project management that focus on the service’s objectives while also paying attention to inevitable[…]

Helpdesk software: A vital growth source

Help desk software products are a key need in today’s era of globalization. Numerous products are available in the market just perfect for your organization. Here’s some reasons that mark its value in the competent World Important help desk software features Email support Send support emails to a designated address such as support@domain.com. Those emails will[…]