Can the two words be used interchangeably? Do you need both or can you manage with one of these? In today’s day and age, the definition of service desk and help desk is left to one’s own interpretation. The reason? How you define them varies according to the size of your organization, the maturity of[…]
WHAT ISSUES DOES ITIL SOLVE? If we can answer this question, we have a basis from which to proceed, a framework within which negative perceptions can be challenged, and a general approach for relating ITIL to any specific new and emerging technologies. I want to be able to explain the problems that ITIL solves using[…]
The one big drawback is that one can never estimate the IT contribution in the value generation. There are multiple unnecessary means which does not solve our purpose of understanding the IT contribution but has also made ITSM a profession concentrating more on worthless activities such as Metrics time to repair etc. We at eStomi[…]
ITSM Implementation has so much to check what’s out there and to become bewitched by the functionality offered by the hundreds of ITSM tools available in today’s still-growing tool ecosystem. ITSM PROCESS ENABLEMENT TIPS Make sure the real reasons for wanting to change ITSM tool has an aim – understand the true root cause(s) of[…]
Why choose IT service desk performance? It probably just boils down to the same things that drive reliability in service and support success in any organization. If this is the case, why not take a service and support lesson from one of the world’s most successful business-to-consumer (B2C) organizations to see how it tackles this[…]
Wikipedia defines Information Technology Infrastructure Library (ITIL) as “A set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.” Basically ITSM is a giant term where ITIL is the roadmap! In a layman term every driver is skillful unless traffic rules are known & adhered similarly[…]
The challenging economic climate has caused many organizations’ IT budgets to shrink, making it harder for them to adopt new technologies that increase efficiency and output. Proprietary software can eat into an organization’s budget – they’re expensive to buy and the annual licensing fees are an ongoing expense. Another challenge that proprietary software poses is[…]
For all the forward looking CIO’s and Technology Departments the alignment of business and IT Objectives is arising priority. The stakeholders and employees are keen to know how the IT department delivers value to the business of the organisation and the end users. Deep drive analysis shows that there are six key areas where Information[…]
For companies to spend on IT services without hope of return is not viable anymore, as businesses look for ways to make information technology part of their boardroom discussions. Today, organizations turn to ITIL (Information Technology Infrastructure Library) to achieve this aim. ITIL is designed to standardize IT processes and apply reliable practices across the[…]
In the world of social era everything needs to be entertaining and less time consuming! These two key features make the use of social integration in ITSM & BSM implementations. If you are running a business that is requiring some grace for being on a golden side than others then you must include Facebook, Twitter[…]
