((OTRS)) Community Edition

June 19, 2016

We have certified ((OTRS)) Community Edition and ITSM Practitioner, who has an excellent track record of ((OTRS)) Community Edition implementations. Our experts provide an extensive help in implementing Helpdesk and ITSM leveraging ITIL guidelines.

OTRS AG has over 170000 Production instances currently and millions of users worldwide. It is a leading OpenSource ITSM product with a sharp focus on ITIL and an ear towards its customer. Porsche, NASA, Lufthansa, Philips, Toshiba etc are some of prestigious organizations where it has been implemented.

eStomi has reworked on the interface to make it more user-friendly. The dashboard has been made more meaningful by introducing charts/graphs and to help agents being more productive. eStomi team has developed a very effective Reporting dashboard that has been used by most of the senior leaders of our customers. eStomi prides itself for developing a solution to provide encrypted and encoded data – thus securing customer critical details. More case studies can be shared over a call. eStomi team has also integrated with many other products/tools to achieve more efficient ITSM solutions.

eStomi leverages

OTRS Community Edition

OTRS Architecture

eStomi offers services in the following ((OTRS))  Community edition areas :

  • Greenfield Helpdesk / ITSM implementation
  • Upgrading to 6.0
  • Helpdesk / ITSM
  • Consulting
  • Providing onsite / remote ((OTRS)) Community Edition Support
  • Value additions for senior management, like NPV and ROI based on tickets
  • Providing onsite / remote ((OTRS)) Community Edition Administration
  • CUSTOMIZATIONS

  • Adding or modifying workflows
  • Adding dynamically dependent fields
  • Providing multiple level escalations
  • Customizing SLAs based on different criteria including timezones
  • Suspending/pausing SLAs based on different ticket states
  • Changing the user interface / login screens to suit organizational standards
  • Graph / Reporting features as per the requirements
  • Multiple surveys for different teams/processes
  • Customizing CMDB
  • INTEGRATIONS WITH

  • Asset Inventory
  • Twitter
  • Facebook (Page and/or account)
  • SMS
  • Active Directory or LDAP
  • Nagios
  • Cacti
  • OSSIM
  • Open NMS
  • Zabbix
  • BMC Remedy
  • Voice
  • HRMS
  • Procurement
  • MIGRATION

  • From BMC Remedy to ((OTRS)) Community Edition
  • From Manage Engine to ((OTRS)) Community Edition
  • From Sapphire to ((OTRS))  Community Edition
  • From any ITSM or homegrown tool to ((OTRS)) Community Edition