For companies to spend on IT services without hope of return is not viable anymore, as businesses look for ways to make information technology part of their boardroom discussions. Today, organizations turn to ITIL (Information Technology Infrastructure Library) to achieve this aim. ITIL is designed to standardize IT processes and apply reliable practices across the entire technology life cycle. However, this is just the beginning — let us has a look at some top benefits of adopting ITIL.
IT management reached critical stage in the 1980s and there was a need for better services. Variations in performance and processes created imbalance, which in turn hampered the overall utility of IT services. The ITIL framework includes five main publications that required a periodic update. ITIL V3, the most recent version was released in 2011. Let us see the main benefits of this service.
- Creates Better Business Bonds
The first benefit of adopting ITIL is better alignment between IT teams and overall business strategy. By standardizing IT processes and lifecycles, executives can better predict the cost of specific service deployments and shift the role of IT from back-end cost center to front-facing revenue partner.
- Improved Services
Next benefit of ITIL is improved service, by optimizing IT deployments; it is easier to figure out which resource is underutilized and which is over utilized. By this, we clearly get to see the benefits and the actionable metrics.
- Customer satisfaction
ITIL can help to identify both bottlenecks in services and the root cause of these issues, letting the team proactively tackle core problems instead of treating symptoms.
- Visible Value
Visibility is also one of a core benefit of ITIL, but comes with a limitation. Before deriving value, you have to lay the groundwork for ITIL. Questions like: What specific problem are we trying to solve. There should be a clear understanding about the purpose; only then, one can design a best-fit deployment.
- Service Operation
It is possible to predict overall spend of an IT budget, if we implement processes that clearly describe IT costs and assets. With the right operations in place, transparency becomes the foundation of the IT.
- Reduced Risk
It helps to reduce the risk of service disruption and improves your response in the event of a disaster or power failure.
- Service Transition
Since you have already drafted the process for creating, deploying and moving IT services, you significantly reduce total risks, as each part of the transition is detailed rather than assumed.
- Double Down on DevOps
Some companies see this relationship as antagonistic and view DevOps as the logical replacement for ITIL. Just like Traditional IT even the more agile DevOps can be benefitted. By building in a feedback loop of process improvement, it is possible to increase the value of DevOps efforts without losing any other key benefits of ITIL adoption.
Therefore, it is time to shift IT from back office to front. Start it today by visiting www.eStomi.com
We are certified ITIL experts and can help design a deployment plan that matches your needs and maximizes the value of these key benefits.