Avoid complicating things…

Its Jason Fried of 37 Signals who said “Its simple until you make it complicated“. I agree. It really is, until one starts making it complicated. Let me share a recent, relevant experience… eStomi had had agreed to be vendors to one of our customers to provide niche consultancy on a technology that it had[…]

COOIC (Characteristics Of Our Ideal Consultant)

In one of my previous blogs, I have stated what do we intend to do to take our organization to the next level. I would like to dedicate this blog to one of our consultants who has been demonstrating most of the traits even much earlier than I had published the blog. In fact, I[…]

Article submitted towards SiliconIndia CEO-City

Let us accept that any good transaction needs a proper Give & Take. If there is nobody to take, you can’t give. The same philosophy applies in business as well. I firmly believe that nobody should invoice their customers without contributing value to their business lifecycle. Vendors/Partners give service and customers take it. How can[…]

Version 2.0

We have been around for over 30 months and I remember we being called as startup even till yesterday, although not in terms of maturity but referring to number of years since inception. I intend to retain the startup culture (freedom, being curious, cost optimal, juggling different things efficiently, having sharp learning curve, customer focus,[…]

Achche customer services ke side effects

Our journey of managing different sets of customers with different expectations continues. We have been able to deliver few important milestones that were pending for ages. We have been able to resolve a few technical glitches that even the product organizations have not been able to. Past few weeks, we have made a few mistakes[…]

Short review of eStomi (2011-2012) journey

2011-2012 Financial year has been a fruitful for eStomi. We have doubled our customer base and employee base although merely enhancing the number of employees and customers without value addition have never been the objective of eStomi. The reader will enjoy the insights of eStomi “2011-2012” journey. We are glad and proud to not have lost the[…]

Paralyzed Productivity

Day #8: I was sitting in one of our customer’s office; staring at the ailing Productivity. It was at its low, dejected and lying there waiting for ‘someone’ to inject a ‘proper’ healthy life back into it. It was tired of egomaniacs trying out different theories and a few folks following processes, blindly. I had[…]