IT service management is the craft of implementing, managing, and delivering IT services to meet the needs of an organization. It ensures that the appropriate mix of people, processes, and technology are in place to provide value. When we talk about ITSM and its benefits for business, there are few basic questions that pop up[…]
Due to technology, internet has been revolutionized from boffins to geeks to masses to mobility to Internet of Things. The impact has been felt in different segments like education, healthcare, communications, business, entertainment, logistics etc. As per different sources, when population of the world is expected to be 7.6 billion by 2020, the connected device[…]
One of the lessons that I have learnt few months ago is to keep evaluating the progress regularly. What I mean is that when the organization is young and small, it is evident to get involved in many activities and sometimes, that makes to lose the focus from a few critical activities like evaluating the[…]
Its Jason Fried of 37 Signals who said “Its simple until you make it complicated“. I agree. It really is, until one starts making it complicated. Let me share a recent, relevant experience… eStomi had had agreed to be vendors to one of our customers to provide niche consultancy on a technology that it had[…]
Let us accept that any good transaction needs a proper Give & Take. If there is nobody to take, you can’t give. The same philosophy applies in business as well. I firmly believe that nobody should invoice their customers without contributing value to their business lifecycle. Vendors/Partners give service and customers take it. How can[…]
One of the Portuguese proverb says -“Stumbling is not falling”. Well, this time I would like to congratulate one of our competitors for winning a bid to implement Helpdesk and teaching us a good Sales lesson. Although the competitor does not practice the technology we use, this incident has helped us to prepare better by[…]
Recently, “Omnishambles” was declared Britain’s word of the year. It is defined as “a situation that has been comprehensively managed, characterized by a string of blunders and miscalculations.” I found it interesting as I think that I could relate it with some of our customers as they seem to create such situations (omnishambles) regularly. We[…]
It is a well-known thought – “A man is known by the company he keeps”. It attracts immediate attention as everybody tries to ensure that he is associated with corresponding type of personalities. What about the folks/group/company on the other side though? Would they be interested to associate with you? Do you ever think that[…]
Does a situation of “No option” ever arise? I think that this is an excuse given by the folks who either have submitted themselves for the situation or have resigned from trying out different solutions. We continue to be surrounded by few such folks and it really takes a toll on the team who are[…]
HR department of one of our customers had setup a leadership meeting to discuss customer issues and come up with solutions. I had another design meeting clash and as you may have guessed, I had opted to be part of design meeting. Halfway through, I received the call from a senior leader to be part[…]
